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1. What information does EVOVE collect and use?
2. How does EVOVE use this information and for what purpose?
3. Our disclosure of your personal information.
4. What are Cookies and Gifs and how does EVOVE use them?
5. Your User Profile.
6. Linked websites and third party applications.
7. How does EVOVE protect your personal information?
8. Contacting You.
9. How can you access and amend your personal data?
10. How long is your personal data kept by EVOVE?
13. How can you contact EVOVE?
EVOVE may gather and use information about you, including (but not limited to) information in the following categories: (a) identification data (e.g. name and email address); (b) profile information (e.g. age, gender, country of residence, language preference and any information that you choose to make available to others as part of your EVOVE user profile as further described in Section 6); (c) electronic identification data (e.g. IP addresses, cookies); (d) banking and payment information (e.g. credit card information, account number); (e) survey results; (f) information about your usage of and interaction with EVOVE software, products, and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites, browser type and usage statistics; (g) products ordered and delivered; (h) correspondence between you and EVOVE; (i) usage data (data processed for the purpose of the conveyance of media, including, but not limited to, the duration of the session); (j) location information, derived from your mobile carrier or from the mobile device that you use; and (k) mobile device information, such as manufacturer’s name, device model number, operating system, carrier network.
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. EVOVE collects and uses, or has third party service providers acting on EVOVE’s behalf collecting and using, personal data relating to you, as permitted or necessary to: take, process or deliver orders made via our websites, invoice you or notify you of the status of your order; display updates about your recent activity using the SAUNDZ product; provide other services for you (as described when we collect the information); provide you with customer support and troubleshoot problems; compare information for accuracy; inform you about service updates and faults; request feedback or participation in on-line surveys; resolve disputes; verify your identity; customize, measure, and improve EVOVE software, products and websites; organise and carry out EVOVE’s marketing or promotional operations/offers, contests, games and similar events; and protect your and EVOVE’s interests, including in particular to enforce our Terms of Service and prevent and fight against fraud, (together, the Purposes).
Except as provided below, EVOVE will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content outside of EVOVE and its controlled subsidiaries and affiliates without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities. Please note that information that you voluntarily make public in your user profile, or which you disclose on forums, discussions boards or by posting comments will be publicly available and viewable by others. EVOVE may disclose personal information to respond to legal requirements, exercise our legal rights or defend against legal claims, to protect EVOVE’s interests, fight against fraud and to enforce our policies or to protect anyone’s rights, property, or safety. In order to provide you with EVOVE products you have requested, EVOVE may sometimes, if necessary, share your personal and traffic data with EVOVE’s group companies, carriers, partner service providers and/or agents. For example, the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. EVOVE will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation. Some EVOVE products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both EVOVE and the partner company’s use of personal data collected in connection with the co-branded product. EVOVE may offer its products in connection with other websites or services or may team with other online services to give you the combined results of both products/services or additional services and benefits. To determine whether you would benefit from the combined offer, if you have provided your consent, EVOVE may match your email address against email addresses you have provided to the third party website/service provider. Information that is collected by or sent to EVOVE may be stored and processed in Hong Kong or any other country in which EVOVE or its affiliates, subsidiaries, or service providers maintain facilities. In this regard, or for purposes of sharing or disclosing data in accordance with this article 3, EVOVE reserves the right to transfer information outside of your country. By using EVOVE software, EVOVE products or EVOVE’s websites you consent to any such transfer of information outside of your country. EVOVE abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. As EVOVE continues to develop its business, EVOVE might sell or buy subsidiaries or business units. In any such transactions in which EVOVE or substantially all of its assets are acquired by a third party, personal information of EVOVE users will generally be one of the transferred business assets. We reserve the right to include your personal information in any such transfer to a third party.
4.1 What are Cookies and Gifs?
4.1.2 Gifs. EVOVE web pages and client interfaces may include clear gifs, also known as web-beacons and tracking pixels. Gifs are tiny graphics with a unique identifier, which are used to count your visits to the page (but which do not retain any personally identifiable information). In addition, EVOVE uses clear gifs in our HTML-based emails to let us know which emails have been opened and acted upon. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
4.2 What type of Cookies does EVOVE use? EVOVE uses session cookies, persistent cookies and local shared objects (flash cookies). Session cookies are temporary cookies, or unique identifiers associated with your browser for the duration of your visit to EVOVE’s websites or area of the SAUNDZ software client. Once you close your browser, the session cookie ID will disappear and information about your visit is not retained. Persistent Cookies remain on your browser even after you close it and may be used by your browser on subsequent visits to the website. Local Shared Objects or ‘Flash Cookies’ are cookies written with Adobe flash technology. These cookies are saved on your computer in the same way as other cookies but they cannot be managed at browser level in the same way.
4.3.1 recognize you when you sign in and understand how you arrived at our website, so we can make sure that we provide you with relevant customer content and information. For example: if you arrived at our website by clicking on a link to hear about a free trial offer, we can make sure you see content relevant to that offer; if your last purchase included VAT, we can make sure you are always provided with a VAT inclusive price; if your cookie was set a long time ago, we know you are not a new user and we will not show you content intended for new users, such as ‘how to use SAUNDZ’ pages;
4.3.2 remember your chosen preferences, such as: the language you choose to see our website in; the currency you wish to see our prices in;
4.3.3 fight against fraud;
4.3.4 inform EVOVE about the version of the SAUNDZ software client you are using so that we can provide you with new software updates and direct you to the relevant help sections;
4.3.5 enable you to access your account and account services through the SAUNDZ software client;
4.3.6 provide internal and customer analytics and gain statistics and metrics about our websites, such as total number of visitors and page views;
4.3.7 monitor the effectiveness and performance of our advertising and marketing campaigns and carry out research in order to help us to improve our products and websites;
4.3.8 initiate security measures such as ‘time-out’ when you have not logged into your account service area for a period of time;
4.3.9 provide EVOVE ads most relevant to you when you visit other sites that display EVOVE ads.
4.4 Third Party Cookies. In addition to EVOVE’s cookies, EVOVE’s analytics, ad-serving and affiliate partners may set cookies and access cookies on your computer, when you are using the SAUNDZ software client or visiting a EVOVE website.
4.4.1 Analytics. EVOVE uses analytics partners, including Google Analytics, to gather anonymous statistical and analytical information about how users use EVOVE websites and SAUNDZ software clients. For example, these partners gather and aggregate data on page views and clicks on our sites, the search engines and keywords used to find our sites, links accessed from our sites, error and crash information about our SAUNDZ software clients, and similar information. These analytics are not used to track your journey to other websites or to identify you.
4.4.3 Affiliates. EVOVE’s affiliate network program partner allows third parties to introduce people to EVOVE. Our affiliates may send cookies to your computer to allow them to receive information (a) when you click on an EVOVE related link on one of our affiliate partner sites, and/or (b) when you make a purchase on EVOVE’s website, for the purpose of paying commission to the affiliate partner. If you re-visit EVOVE’s site directly, our affiliate network program partner can recognize you and reward the third-party affiliate partner site that referred you to our site. These cookies are not within EVOVE’s control and for more information please visit our affiliate network partner Commission Junction’s site at: //www.cj.com/privacy.
4.4.4 Other Third Party Content. Sometimes, EVOVE’s websites may include widgets or embedded video content from third parties such as YouTube. When you view this content or use this widget, you may be accepting cookies from these websites. These cookies are not within our control and you should check with the relevant third party site for more information.
4.5 Your Choices about Cookies. We don’t recommend that you restrict or block cookies as this may impact the functionality of our websites and products. However, if you choose to do so, please see the options available to you below. You can also find comprehensive information about cookies at: //www.aboutcookies.org.
4.5.1 Browser Cookies. The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to delete cookies or how to disable cookies altogether.
4.5.2 Local Shared Objects (Flash Cookies). You can manage the usage of flash cookies via //www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. You may also manage flash cookies through your browser depending on how recent the version of Internet Explorer (or other browser) and media player you are using. Please also visit the Adobe website at //kb2.adobe.com/cps/526/52697ee8.html
4.5.3 Analytics. To opt out of Google Analytics cookies, please visit: //tools.google.com/dlpage/gaoptout5.
Your user profile is the information provided by you at registration or later which is displayed in your EVOVE profile in the SAUNDZ software client and on your personal details page in your account on www.saundz.com. It may include your SAUNDZ username, full name, gender, month and year of birth, country, language, and any other information that you decide to make available. You can access your user profile from the “USER” menu in the SAUNDZ software client or from your account on www.saundz.com in order to view, correct or complete information, remove non-mandatory information; and to see the privacy settings associated with your profile information.
EVOVE will take appropriate organizational and technical measures to protect the personal data and usage data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees of EVOVE or its affiliates, subsidiaries or service providers who need to have access to this data in order to be able to fulfill their given duties.
EVOVE may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the SAUNDZ software client, and other EVOVE products and websites. EVOVE may contact you to send you messages about faults and service issues. Further, EVOVE reserves the right to use email or the SAUNDZ software client to notify you of any eventual claims related to your use of SAUNDZ software client, EVOVE websites and/or EVOVE products, including without limitation claims of violation of third party rights. EVOVE may send you alerts by email to notify you when someone has tried to contact you. EVOVE may also use email or the SAUNDZ software client to keep you up to date with news about the SAUNDZ software client and/or to inform you about other EVOVE products or other EVOVE related information. You can opt-out of the receipt of alerts and/or promotional (a) emails by clicking the ‘unsubscribe’ link on the email that you receive or by changing your notification settings on your account page on //www.saundz.com. If you have registered for or use co-branded EVOVE products, the emails that you receive may be from our partner company, acting on EVOVE’s behalf.
You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your account page on //www.saundz.com. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity. EVOVE will use all reasonable endeavors to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes.
EVOVE’s websites and SAUNDZ software clients are not intended for or designed to attract users under the age of 13 and we do not intentionally or knowingly collect personal information on our sites from anyone under the age of 13 (or older in some jurisdictions). Any use or access by anyone under the age of 13 is prohibited. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
To contact EVOVE in relation to the “SAUNDZ” branded software or website, please submit a support request to customer support team at: //www.saundz.com/contact/.
© 2012-2013 EVOVE Limited. All rights reserved.
SAUNDZ is a trademark of EVOVE Limited.
Last updated: July 2013